Dear PayPal,

I am trying to set up an account. But your system will not allow me to set up an account with my own name.

You have a record of a transaction that my wife made, and apparently since we share the same address you assume that any account coming from this address will be for her.

So when I try to create an account it requires that I confirm that previous transaction, but if I confirm that transaction you IGNORE the name that I provided for the account and use my wife’s name instead. And then I cannot change the name on the account after it is made.

How can I set up an account for me, under my name? Presumably I do not have to move to a separate house from my wife to be able to do this??

Although I have enough experience with your miserable support system to know that this email will probably be ignored entirely OR that you will eventually answer a DIFFERENT question that I did not ask after a long period of first ignoring me, nevertheless,

Thanks in advance,
Chris

2008-02-04 EDITED TO ADD: Yup. They just ignored me entirely.

This entry was posted on Saturday, January 19th, 2008 at 3:36 pm and is filed under Rants. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.